Trust & Safety

Terms of Service

Our policies keep your team, data, and end customers protected.

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1. Introduction

AutoPress LLC (“AutoPress,” “we,” “our,” or “us”) provides managed WordPress hosting and related services through autopress.io and associated products (the “Services”). These Terms of Service (“Terms”) form a binding agreement between AutoPress and the individual or organization agreeing to them (“Customer,” “you,” or “your”). By creating an account, requesting a migration, deploying a site, or otherwise using the Services, you confirm that you have read, understood, and agree to be bound by these Terms. If you accept on behalf of a business or other legal entity, you represent that you have authority to bind that entity, and all references to “you” refer to the entity as well as its users.

2. Description of Services

AutoPress operates a managed hosting platform optimized for WordPress workloads. Depending on the selected plan, the Services may include dedicated or shared infrastructure, automated updates, performance and security tooling, daily backups, monitoring dashboards, on-demand scaling, domain management assistance, migration support, and integrations with third-party services such as payment processors or analytics providers. We provision infrastructure through enterprise-grade cloud compute and storage environments. We may add, remove, or modify features from time to time, but we will not materially degrade the core managed hosting functionality during an active subscription term without providing comparable alternatives.

3. Eligibility, Account Registration, and Security

You must be at least 18 years old and capable of entering into a legally binding agreement to use the Services. You agree to provide accurate contact, billing, and technical information during sign-up and to keep it current. You are responsible for maintaining the confidentiality of account credentials and for any activity conducted through your accounts. You will promptly notify AutoPress at support@autopress.io if you suspect unauthorized access or a security incident involving your account.

4. Customer Responsibilities

You are solely responsible for:

  1. The content, code, media, and data you upload or cause to be transmitted through the Services, including compliance with applicable laws, third-party licenses, and publishing standards.
  2. Ensuring that end users of your sites receive any required notices or consents, including privacy disclosures and cookie banners.
  3. Configuring DNS, SSL, email, and other external systems unless expressly managed by AutoPress under your plan.
  4. Maintaining current backups of business-critical data outside the AutoPress platform. While AutoPress runs routine backups, we do not guarantee that backups will meet your disaster recovery objectives.
  5. Using updated software, strong passwords, and reasonable security measures for any custom plugins, integrations, or admin logins that you control.
  6. Providing explicit authorization when you request AutoPress personnel to access your WordPress environment for troubleshooting, patching, or maintenance. AutoPress will only access Customer Content when such authorization is on record or when required to comply with law.

5. Fees, Billing, and Taxes

Use of the Services requires payment of the fees specified at purchase or in an order form (each a “Plan”). Unless otherwise stated, all fees are denominated in U.S. dollars, exclusive of taxes, and billed in advance on a recurring basis. Usage-based charges (such as bandwidth overages or add-on services) may be billed in arrears. You authorize AutoPress to charge the payment method on file for all fees and applicable taxes using our secure, third-party payment processor. AutoPress does not store full payment card details; we receive only limited billing metadata necessary to reconcile your subscription. Except where prohibited by law, payments are non-refundable. We may update prices by providing at least 30 days’ notice before the next renewal term. Failure to pay fees when due may result in suspension or termination of the Services.

6. Acceptable Use and Prohibited Activities

You agree not to, and not to allow any third party to:

  • Use the Services for unlawful, defamatory, fraudulent, or abusive purposes.
  • Distribute malware, conduct penetration testing without consent, or interfere with the integrity or performance of the Services or any underlying infrastructure.
  • Exceed resource allocations or attempt to circumvent limits via automated scripts or unauthorized access.
  • Infringe or misappropriate the intellectual property or privacy rights of others.
  • Send spam, perform denial-of-service attacks, or host phishing sites. We may investigate suspected violations and may remove content, suspend access, or notify authorities as appropriate.

7. Infrastructure Maintenance and Service Levels

AutoPress strives to maintain industry-standard uptime and performance, but we do not guarantee uninterrupted availability. Scheduled maintenance windows and emergency updates may temporarily impact accessibility. We will make commercially reasonable efforts to provide prior notice of maintenance and to respond to critical incidents reported through supported channels. AutoPress provisions the Services on resilient cloud infrastructure; however, AutoPress is not responsible for downtime caused by third-party networks, domain registrars, customer code, or circumstances beyond our reasonable control such as distributed denial-of-service attacks or force majeure events.

8. Data Ownership and License Grants

You retain all ownership rights in your content and Customer Data. You grant AutoPress a worldwide, non-exclusive, royalty-free license to host, cache, backup, reproduce, and display Customer Data solely as needed to provide the Services and to meet legal requirements. AutoPress may collect and use aggregated and anonymized technical data derived from the Services for analytics, benchmarking, security, and product improvement, provided that such data does not identify you or your end users.

9. Third-Party Services and Integrations

The Services may integrate with or rely upon third-party providers such as domain registrars, WordPress plugin repositories, CDN vendors, analytics platforms, cloud infrastructure partners, or payment processors. Your use of any third-party service is subject to that provider’s terms, and AutoPress is not responsible for their performance. AutoPress may enable or disable integrations as needed to maintain platform security, functionality, or compliance.

10. Confidentiality, Security, and Incident Response

Each party may receive confidential information from the other. The receiving party agrees to protect such information using at least the same degree of care it uses to protect its own confidential information and not to disclose it except to employees, advisors, or service providers who need to know and are bound by confidentiality obligations. AutoPress implements administrative, technical, and physical safeguards designed to protect Customer Data within its control. If AutoPress becomes aware of a security incident affecting your hosted environment, we will notify you without undue delay, describe the mitigation steps we are taking, and provide reasonable cooperation consistent with our incident response policies.

11. Disclaimers; Limitation of Liability

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” AUTOPRESS DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, AUTOPRESS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS, REVENUE, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. AUTOPRESS’S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE FEES YOU PAID TO AUTOPRESS FOR THE SERVICES DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

12. Indemnification

You will defend, indemnify, and hold harmless AutoPress, its affiliates, officers, directors, employees, and agents from and against any claims, damages, liabilities, penalties, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to (a) your content or Customer Data, (b) your breach of these Terms or applicable law, or (c) your use of the Services in violation of the Acceptable Use section. AutoPress reserves the right to assume control of the defense of a claim subject to indemnification, in which case you will cooperate and pay all reasonable costs associated with the defense.

13. Term, Suspension, and Termination

These Terms remain in effect until your account is terminated. You may cancel your subscription at any time within the dashboard or by contacting support, but fees already paid are non-refundable unless required by law. AutoPress may suspend or terminate the Services immediately upon notice if you materially breach these Terms, fail to pay fees, or if your use poses a security or legal risk. Upon termination or your explicit deletion request, AutoPress will permanently delete Customer Data from active systems and backups in accordance with GDPR-aligned retention schedules, typically within thirty (30) days unless longer retention is required by law. Sections that by their nature should survive termination (including payment obligations, disclaimers, limitations of liability, indemnities, and ownership provisions) will survive.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-law rules. The parties agree to the exclusive jurisdiction and venue of the state and federal courts located in Delaware for any dispute that is not subject to arbitration. Before filing suit or initiating arbitration, the parties will make a good-faith effort to resolve disputes informally within thirty (30) days of written notice.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes in the Services, legal requirements, or business practices. If we make material changes, we will provide notice through the dashboard, email, or other reasonable means at least ten (10) days before the changes take effect, unless immediate changes are required by law or to address security concerns. Your continued use of the Services after the effective date of revised Terms constitutes acceptance of the changes.

16. Contact

If you have questions about these Terms or the Services, please contact:

AutoPress LLC
Attn: Legal
Email: legal@autopress.io
Website: https://autopress.io/contact